Trellipix support
Help with a pattern, file, export, or purchase.
Tell us the app version, iPhone model and iOS version, what you tried, what you expected, and what happened. We will start by reproducing the issue.
support@yunfanlabs.com
If no email app opens, copy the address and send from your preferred email service.
Include these details
- App version, iPhone model, iOS version, steps to reproduce, and the exact error message.
- For photo or Files import, identify the source type and file format. Attach the source only if necessary and you intend to share it.
- For a pattern or estimate issue, include the grid and board size, relevant settings, and a non-sensitive screenshot if possible.
- For export or project backup, include the format, action, and chosen Files or share destination.
- For a purchase issue, include the exact on-screen message. Never send payment credentials, Apple ID details, Apple purchase receipts, or verification codes.
Try these checks first
- If photo import was cancelled, reopen PhotosPicker or choose an image from Files.
- If an iCloud Drive or third-party File Provider item is unavailable, download it in that provider and select it again.
- If an export fails, check available device storage, choose a reachable destination, and retry.
- If Lifetime Unlock is not recognized, connect to the App Store and choose Restore Purchases in Settings. Existing projects remain readable.
- Export a .trellipixarchive backup before deleting an important project or the app.
Protect privacy before sending
Project archives may contain the selected image and project data. Do not send private photos, project archives, or other sensitive content unless it is necessary, you have permission, and you intend to share it.